![]() ![]() This error message can help you resolve the issue. Right-click the device with a yellow exclamation mark and choose Properties, and go through the error message. If you can find out a yellow exclamation mark, then there must be a driver problem. ![]() Open Device Manager and check for devices with a yellow exclamation mark next to them.You can determine it using Device Manager. If the external hard drive does work on another computer then your Windows itself may be having a driver problem. ![]() If not then you are using a dead drive that needs to be replaced. Make sure you have checked whether the drive appears in the computer’s Disk Management window.
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